9v999 Terms and Conditions

1 Introduction and Consent

9v999 ("Platform", "we", "us") is an online casino and betting service website operated for users in Bangladesh. These Terms form a legal agreement between you ("user", "member", "you") and 9v999.

By accessing this website, registering an account, or using any service, you give your full consent to these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

Alongside these Terms, our Privacy Policy and Responsible Gaming Guidelines also apply to your use of the platform. All such documents together form a complete agreement.

2 Account Registration and Management

2.1 Registration Process

To use services on 9v999 you must register a personal account. At the time of registration you must provide the following accurate information:

• Full name (as shown on your national ID card)
• Active mobile number or email address
• Date of birth (supporting documents may be requested later)
• Preferred deposit and withdrawal method

2.2 Single Account Policy

Each person may operate only one account. If a single person is found to have multiple accounts, 9v999 reserves the right to close all such accounts and forfeit any bonuses held in them. Operating multiple accounts from the same IP address, device, or payment method will be treated as a violation of this policy.

2.3 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. Allowing any third party to use your account is strictly prohibited. It is your duty to notify our support team immediately of any unauthorized access.

3 Eligibility Requirements

The following eligibility requirements must be met to participate on the 9v999 platform:

• You must be at least 21 years of age ("for those aged 21 and above only")
• You are using this service voluntarily and of your own free will
• You are not a person who has been diagnosed with a gambling problem or who is enrolled in a self-exclusion program
• You are placing bets with your own money and not on behalf of any third party
• The funds deposited into your account come from a legitimate source

4 Deposits and Withdrawals

4.1 Deposit Methods and Limits

9v999 supports the following payment methods: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is the same across all methods.

4.2 Deposit Terms

• The account used for deposits must be registered in your own name — use of third-party payment accounts is not accepted.
• All transactions are conducted in Bangladeshi Taka (BDT / ৳).
• Funds are generally credited to your account immediately after system verification.
• Processing times for bank transfers may be longer than other methods.

4.3 Withdrawal Terms

• Account verification (KYC) must be completed before submitting a withdrawal request.
• The applicable wagering requirements for bonus funds must be met before withdrawal.
• Withdrawals can only be made to the payment method used for the most recent deposit.
• Standard withdrawal processing time is between 10 and 45 minutes.
• Additional verification may be required for unusual or suspicious transactions.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members can receive a 200% welcome bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 10 times (10x), meaning the total of the deposit plus the bonus must be wagered 10 times before the bonus funds can be withdrawn.

5.2 General Bonus Terms

• The welcome bonus applies only once per account.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirements have been met.
• Each promotion has its own validity period and terms, which will be clearly communicated at the time of the offer.
• 9v999 reserves the right to modify, suspend, or cancel any bonus promotion.
• If bonus abuse is detected, the bonus and any related winnings may be forfeited.
• Attempting to claim bonuses through multiple accounts may result in all accounts being closed.

5.3 VIP Cashback Program

9v999's VIP program has four tiers. Members progress through the tiers based on their activity and participation:

• Bronze: up to 0.3% cashback per week
• Silver: up to 0.6% cashback per week
• Gold: up to 0.9% cashback per week
• Platinum: up to 1.2% cashback per week

Cashback is calculated each week and credited to eligible members' accounts.

6 Betting and Gaming Rules

6.1 General Gaming Policy

The following policies must be followed while playing on the 9v999 platform:

• Each game has its own rules, which are described in the game interface.
• 9v999 reserves the right to void or modify bets settled due to a technical error.
• Bets placed in live casino games cannot be changed once submitted.
• If a disconnection occurs due to a network issue, the game result will be final as recorded in the system.

6.2 Fair Play

9v999 operates as a fair play platform. The following activities are strictly prohibited:

• Placing bets using bots or automated software
• Exploiting game vulnerabilities or bugs for advantage
• Influencing game outcomes through collusion or coordinated manipulation
• Using the platform for money laundering or processing illegal funds

7 Security and KYC Verification

9v999 is committed to preventing financial crime. For this purpose we carry out a KYC (Know Your Customer) verification process. Identity verification documents may be requested in the following situations:

• At the time of the first withdrawal request
• For large-value transactions
• When unusual activity is detected on an account
• As part of routine security reviews

Accepted identity documents include: National ID Card (NID), passport, or driving licence. All documents are transmitted via secure SSL encryption and used solely for verification purposes.

Withdrawals may be held until verification is complete. We maintain the highest standards in protecting your data.

8 Code of Conduct

9v999 is committed to maintaining a respectful and safe environment for all users. The following behaviour is strictly prohibited:

• Using offensive, indecent, or threatening language toward other users or staff in live chat or any other channel
• Providing misleading or false information
• Attempting to hack accounts or breach system security
• Engaging in phishing or spamming activities
• Deliberately exploiting technical vulnerabilities in the platform

Violations of these rules may result in action ranging from a warning to permanent account closure.

9 Account Suspension and Closure

9.1 By 9v999

9v999 reserves the right to immediately suspend or close any account for the following reasons:

• Violation of any clause of these Terms
• Evidence of fraudulent activity or bonus abuse
• Suspicion of money laundering or financial fraud
• Evidence of operating multiple accounts
• Failure to cooperate with KYC verification

9.2 By the User

You may request account closure at any time by contacting our support team. Before the account is closed, any applicable wagering requirements must be met and any available balance must be withdrawn.

10 Limitation of Liability

9v999 is not liable for the following:

• Losses caused by internet disconnection or technical issues with the user's device
• Delays or errors by third-party payment providers
• Losses caused by weaknesses in the security of the user's own account
• Potential winnings from game sessions that were automatically closed during an unexpected technical disruption

The 9v999 platform is provided on an "as is" basis. We cannot guarantee uninterrupted service, but every effort is made to resolve any technical issues quickly.

11 Privacy & Personal Information

Protecting your personal information is our highest priority. The information we collect is used only for the following purposes:

• Account management and identity verification
• Processing financial transactions
• Providing customer support
• Prevention of financial crime
• Improving the platform and providing a personalized experience

We do not sell your information to third parties. For more details, please read our Privacy Policy.

12 Responsible Gaming

9v999 is firmly committed to responsible gaming. Online betting should be for entertainment purposes only and within one's means.

We provide the following tools:

• Set deposit limits: Set daily, weekly, or monthly deposit limits for yourself.
• Time limits: Set the duration of each session.
• Self-exclusion: Disconnect yourself from the platform for a set period or permanently.
• Reality check: Regular notifications to review your gaming activity.

If you have a gambling problem, please visit our Responsible Gaming page and contact our support team. We are available 24/7 on live chat to assist you in Bengali.

13 Changes to Terms

9v999 reserves the right to change, amend, or update these terms at any time. For significant changes:

• The updated terms will be published on this page and the date of the update will be noted at the top of the page.
• Registered members may be notified via email or in-platform notification.
• Continuing to use the platform after the updated terms have been published will be considered acceptance of the new terms.

Therefore, it is recommended to review this page regularly.

14 Contact & Dispute Resolution

14.1 Contact

If you have any questions or concerns about these terms, please contact our support team:

• 24/7 Live Chat — click the chat button at the bottom right of the platform
• Email: [email protected]

14.2 Dispute Resolution

Any dispute or complaint will first be addressed directly with our customer support team. The support team generally responds to complaints within business days.

We review all complaints fairly and impartially and are committed to providing the best possible resolution.