9v999 Privacy Policy

1 Information Collection

We may collect the following types of information from you:

1.1 Information Provided at Registration

When you create an account at 9v999, you will be asked to provide the following information:

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification — our platform is for people aged 21 and above only)
• Information related to your preferred payment method (bKash, Nagad, Rocket, or bank details)
• Username and password

1.2 Automatically Collected Information

When you browse our site, we automatically collect the following technical information:

• IP address and device type
• Browser type and version
• Pages you visited on the site and time spent
• Referral URL (which site you came from)
• Cookies and session data

1.3 Transaction Information

Details of your financial transactions, including deposits and withdrawals, are recorded securely. This information is necessary for fraud prevention and compliance with financial regulations.

2 Purpose of Using Information

9v999 uses your information for the following purposes:

• Account management: To create and maintain your account and to verify your identity.
• Payment processing: To complete deposits and withdrawals smoothly. The minimum deposit is ৳200 and the minimum withdrawal is ৳500.
• Providing support: To communicate with you via 24/7 live chat and email to resolve your questions and complaints.
• Security and fraud prevention: To detect suspicious activity and ensure the security of the platform.
• Age verification: To confirm that all users are aged 21 or above.
• Service improvement: To analyze user experience and improve the quality of the platform.
• Promotional communication: To send you information about bonuses and offers, subject to your consent. You can turn off this option at any time.

3 Cookie Policy

9v999 uses cookies and similar tracking technologies. Cookies are small data files stored on your device.

3.1 Types of Cookies We Use

• Essential cookies: Required to manage the core functionality of the site (login sessions, security). These cannot be disabled.
• Performance cookies: Monitor how well the pages of the site are functioning.
• Functionality cookies: Remember your preferences such as language and display settings.
• Analytics cookies: Used to analyze user behavior, but do not collect personally identifiable information.

3.2 Cookie Control

You can control or delete cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the site.

4 Information Sharing and Disclosure

9v999 does not sell or rent your personal information to any third party. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who carry out specific functions on our behalf, such as payment processing, technical support, and data analytics. These partners receive only the information necessary to complete their work and operate under strict confidentiality agreements.

4.2 Legal Requirements

If required to comply with the law or an order from a lawful authority, we may be obliged to disclose your information.

4.3 Fraud Prevention

As part of measures to prevent cyber fraud and money laundering, relevant information may be shared with the relevant authorities.

4.4 Business Transfer

In the event of a business restructuring or acquisition of 9v999, your information may be transferred to the new entity. However, the protections of this policy will continue to apply.

5 Data Security Measures

9v999 takes industry-standard technical and organizational measures to protect your information:

• SSL encryption: All data transfers are secured with 256-bit SSL encryption.
• Secure servers: Your information is stored in high-security data centers.
• Access control: Only authorized personnel have access to your information and they are bound by confidentiality agreements.
• Regular audits: Our security systems are regularly tested and updated.
• Password protection: Passwords are stored in encrypted form — we never store plain-text passwords.

However, it is not possible to guarantee complete security for data transfers over the internet. To keep your account secure, keep your password private and never share it with anyone.

6 Data Retention Period

We retain your personal information only for as long as necessary for the purposes described in this policy, or as required to meet legal obligations.

• Active accounts: Information is retained for as long as the account remains active.
• Closed accounts: Financial and transaction records are retained for a specified period after account closure in accordance with regulatory requirements.
• Marketing data: Deleted as soon as you withdraw your consent.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access Information

You may request a copy of your personal information held by us at any time.

7.2 Right to Rectification

If any of your information is incorrect, you can contact our support team to have it corrected.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required by law or regulation to retain certain information.

7.4 Right to Object to Processing

You may object to the use of your information for marketing purposes and opt out of promotional communications at any time.

7.5 Right to Portability

Where applicable, you may request your information in a structured, machine-readable format.

To exercise these rights, contact us at the email listed in the contact section below.

8 Child Protection

9v999 services are for people aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a person under the age of 21 has registered on our site, that account will be closed immediately and the associated information will be deleted.

9 Third-Party Links and Services

Our platform may include services from third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.). These providers have their own privacy policies and we are not responsible for the processing of your information on their platforms. The privacy policies of payment service providers such as bKash, Nagad, and Rocket will also apply.

10 International Data Transfers

Our servers and service providers may be located in different countries. As a result, your information may be transferred internationally. Regardless of where information is processed, the protections described in this privacy policy will apply.

11 Policy Changes

9v999 reserves the right to update this privacy policy at any time. In the case of significant changes:

• A prominent notice will be displayed on the site.
• Registered members will be notified by email.
• The "Last updated" date at the top of the page will change.

Continued use of the site after changes are made will be considered your agreement to the updated policy.

12 Contact

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us:

We generally aim to respond to your request within business days. For urgent matters, please use live chat.